The company will not accept the return of fresh and frozen goods but may, at its discretion, agree to accept the return of other goods in good condition and in the original unopened packaging within a three day period of delivery or collection. The credit issued will be refunded in the same manner as the original charge was settled. The company will investigate product quality issues when notified within 24 hours of delivery and on production of all evidence required, including the goods.

If the company fails to deliver goods for any reason other than any cause beyond the company's control or the customer's fault, and the company is accordingly liable to the customer, the company's liability shall be limited to the cost to the customer (in the cheapest available market) of similar goods to replace those not delivered.

We do not accept returns of fresh and frozen items due to life spans and product integrity accountability. If for any reason you would like to return dry goods or non-perishable items, then you are entitled to do so within 3 days of purchase. In the event that you do wish to return non-perishable items, we must be notified by phone and evidence of the invoice must be provided. The items must be returned unopened and in their original packaging. On receipt of the returned items, the relevant refund shall be issued. Please be aware the price of the items paid by you shall be refunded through the same payment method used on making the order, any delivery charges applied shall not be refunded.

All products must be inspected upon delivery as once an item has been delivered, risk of loss or damage of the item passes over to you. In the event that you receive goods that are damaged, this must be brought to the attention of the driver at the point of delivery. If you should receive goods that you are not happy with the quality of, you must report this within 24 hours of delivery. We may also require you to send batch details & photographic evidence of the product in question for further investigation. All goods must be retained for inspection or collection, or until the case has been resolved. We shall not be liable for any further claims for loss from or in conjunction with the supply of unsatisfactory goods, whether direct, indirect, or otherwise, however this may arise. If we do not hear from you within 24 hours, we will take it that the goods have been received in full with no problems.